HigherGround,
Inc. is a premier software developer of
call recording, data integration and reporting
tools. These solutions are designed to deliver
timely, accurate information for analytics
and decision support to improve operations,
performance and ultimately increase profitability. HigherGround
applications are used by call centers as
well as by organizations in public safety,
financial services, healthcare, government
and many other industries.
HigherGround’s
solutions collect data from multiple
sources (ACD, CDR, IVR, screen capture,
agent evaluations, enterprise and customer
databases, etc.) and integrates the information
into a single interface. The business
intelligence reporting and trend analysis
tools empower clients with knowledge
and insight to improve agent performance,
optimize communications resources and
increase revenue.
HigherGround’s Fusion
Series 7™ is a complete family
of proven, innovative solutions that
can be combined to meet the specific
needs and requirements of any business.
These solutions provide the intelligence
necessary for sound decision making
and bottom-line control for compliance
monitoring, risk management and performance
improvement.
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